Internship in Sales and Customer Service Department

[AILMadrid]

AIL Madrid is looking for a new intern to join its Sales and CUstomer Service Department at the end of May.

Below, you can find some information about the job.

Hours: Full time – 40 hours per week distributed 9am until 6pm (3 days per week) and 2pm to 10pm (2 days a week).

Language requirements: Good level in English and Spanish as well as at least one other language (especially French or German).

Job Purpose: To carry out a series of Business Administration and Customer Service activities

Main Accountabilities:

1. Sales

- Provide timely, personalised, well structured and commercial responses to customer contact. Optimise conversion rate of contact to customers.

- Inbound telephone / email enquiries:

- Provide clear, timely, and informative responses to client queries

- Quickly identify client needs

- Be credible and give knowledgeable (technical) advise (e.g. suitability of accommodation, course contents / descriptions, exam courses)

2. Clients:

- Manage client requirements to ensure the client experience is optimised.

- Ensure all required info obtained from client and communicated appropriately to the different departments

- Issue visa invitation letters

- Provide comprehensive arrival instructions

- Answer client questions

- Identify opportunities to sell additional products or services

- Collate student evaluations. Recommend/implement improvements.

- Issue level certificates

3. Business Administration

- Office supplies (paper, toners light bulbs, toilet rolls) and books

- Maintain the “correct” stock levels

- Take advantage of bulk discounts available

- Ensure the most competitive prices are obtained. Negotiate where required

- Manage classrooms

Technical Skills/Competencies

-Strong communication skills: written (succinct, commercial, empathy, error free) and oral (linguistic skills, speak with conviction/authority, negotiation).

- Outgoing friendly personality. Capable of quickly developing a rapport / relationship of trust with clients (telephone, email and in person) and suppliers.

- Excellent organisational / multitasking / prioritising skills.Can do attitude / flexible attitude and approach to work.

- Commercial with innovative ideas. Focus on cost management and revenue maximisation.

- Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language.

Duration

6 months or longer

Application

Please send an email containing your CV/resumé and a covering letter to <Kontakt gerne per Privater Nachricht im Forum>

[Anzeige]

Hallo,

schau mal hier: (Hier findest Du einiges) Da wird jeder fündig :)